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| Web Browser Compatibility Known Issues |
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What are the recommended browsers for using the KEEP Toolkit? Internet Explorer 5.0, Netscape 6.0, Mozilla Firefox 1.0 and Safari 1.2 are our recommended browsers. Other browsers may not work as intended. Firefox: When you try to stitch together snapshots you will receive the alert, "The page you are trying to view contains POSTDATA. If you resend the data, an action the form carried out will be repeated. To resend the data click OK. Otherwise, click cancel." Click OK. The stitch window might open behind your "My Dashboard" page. Internet Explorer: If you are using IE on a MAC (OS9 or OS10) with Macromedia Flash Player 7.0 the Rich Text Editor does not work properly. We recommend using Netscape 7.02 for OS9. |
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| Login and Password |
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I forgot my password, how can I reset it? To reset your password click on the "Forgot your password" link located in the Login Box where you would normally enter your password to login. This will take you to a page where you can enter the email address you are using as your username for the KEEP Toolkit and we will email you your login information, with a new password. How do I change my password? You can change your password once you are logged into the KEEP Toolkit. From the "My Dashboard" page you will see a "Change Password" link located next to the "Log Out" button. When you click this link you will be taken to a page where you can enter a new password. |
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| My Dashboard Operations |
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How do I create a new snapshot? To create a new snapshot, you must first select a template. You may use one of the pre-designed templates included in the KEEP Toolkit or start from scratch with a blank template. From the “My Dashboard” page, click on the "New" icon. This takes you to the template gallery. From here you can view the template as it looks in edit-mode, view an example of a snapshot created using the template and finally, choose to use a template for your new snapshot. You will be prompted to create a title for the new snapshot and then taken to your "My Dashboard" page. When you create a new snapshot it is automatically added to the snapshot list on the “My Dashboard” page. |
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How do I view a snapshot? You may view your snapshot as it looks published (without editing capacity) from the “My Dashboard” page by clicking on the title of the snapshot you wish to view in the list. A new window will open for you to view your snapshot. You may also copy and paste the URL in the address bar and email it to your colleagues if you wish to share your snapshot with them. |
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How do I make my snapshot available to the public? You can choose to restrict or allow access to your snapshots by choosing “Yes” or “No” for each particular snapshot under the “Share?” column on the “My Dashboard” page. Choosing “Yes” will allow your peers to view your snapshot when you send them the URL. If you select “No”, your snapshot will not be available to view by others even if they have the URL to it. |
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How do I share my snapshot with peers? Although the snapshots are online, people won't be able to find them unless you publicize it. To share your snapshot's URL with others, click on the title of the snapshot you wish to share from the “My Dashboard” page and a new window will open. Copy the URL from that window and email it to your colleagues or link to it from another website. |
| How can I put my Snapshot onto my institution's server? You can use the “Download Compressed Format” option to create a zip file of your snapshot. The zip file will contain the .html version of your snapshot and the corresponding images. You can then ftp the files onto your institution's server. |
| How can I put my snapshot onto a CD? You can use the “Download Compressed Format” option to create a zip file of your snapshot. The zip file will contain the .html version of your snapshot and the corresponding images. Decompress the zip file and then copy the .html file and images onto a CD. |
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Will the zip file open on PC and Mac? Yes, the .tar zip file will open on your PC by using Winzip and on your Mac by using the Stuffit Expander. You may download Winzip and Stuffit for free on the Web. |
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How do I edit a snapshot? From the “My Dashboard” page you can edit your snapshot by selecting the appropriate snapshot’s edit icon. You will be taken to the edit page for the snapshot. Any changes you make to your snapshot while editing are automatically saved and updated. You can view the snapshot you are currently editing by clicking the “View Snapshot” button. A new window will open for you to view your snapshot. At any time you can return to “My Dashboard” by clicking the appropriate tab. |
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How do I sort my snapshots? From the “My Dashboard” page you can sort your snapshots in ascending or descending order according to the snapshot title, date of the last update or date created by clicking on the appropriate column title. |
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How do I stitch together snapshots? First, select the snapshots you wish to stitch together by checking the appropriate snapshot check boxes, located to the left of each snapshot title. Next, click the “Stitch” icon to format the stitched group. The snapshots will show up as menu items within a navigation bar that is included on each page of the new group. This way you can link up related snapshots to create a group fo connected snapshots. The snapshots themselves remain intact and can be used in as many stitched groups as you want. The vertical menu format is best for long menu names and/or if you have more than seven total menu items. There is no character limit for the menu names. |
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How do I edit a stitched group? First, select the stitched group you wish you edit by checking the appropriate check box, located to the left of the title of each stitched group. Next, click the “Stitch” icon to edit the stitched group. |
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How do I create a copy of a snapshot? First, select the snapshots you wish to copy by checking the appropriate snapshot check boxes, located to the left of each snapshot title. Next, click the “Save As” icon to save a copy of each selected snapshot with a new name. This enables you to have multiple versions of the same snapshot. You do not need to use the “Save As” operation to save changes to your snapshot as you edit. All changes that you make to the snapshot while editing are automatically saved and updated. There is no way to undo changes you make to a snapshot while editing. If you wish to save a snapshot before making changes, use the "Save As" operation. |
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How can I share a snapshot with another KEEP user? First, select the snapshots you wish to share by checking the appropriate snapshots' check boxes, located to the left of each snapshot title. Next, click the “Send To” icon to send a copy of the snapshot(s) selected to another KEEP user's account. The snapshot(s) will show up in the addressee's “My Dashboard” page. This will send a copy of your snapshot(s) to another users account. This snapshot will not reflect changes to make to it after sending. The snapshot in the addressee's account is entirely independent from the original snapshot. |
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Can more than one user work on the same snapshot? At this time, groups of KEEP Toolkit users cannot simultaneously work on one snapshot. Using the "Send To" operation, one person can author a snapshot and send it to other KEEP Toolkit users to edit. The "Send To" operation in effect creates a copy of a single user's snapshot and assigns it to another KEEP Toolkit user's account. The "sent" snapshot is its own discrete object. Changes that are made to the original will not be reflected in the "sent" snapshot. Multiple authors can contribute to a single snapshot using the "Send To" function, considering the snapshots as drafts of a final copy. |
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How do I rename a snapshot? First, select the snapshots you wish to rename by checking the appropriate snapshot check boxes, located to the left of each snapshot title. Next, click the “Rename” icon to specify a new name for each of the selected snapshots. To create a copy of a snapshot, use the “Save As” operation. |
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How do I delete a snapshot? First, select the snapshots you wish to delete by checking the appropriate snapshot check boxes, located to the left of each snapshot title. Next, click the “Delete” icon to permanently delete the selected snapshots from your account. This operation cannot be undone. |
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| Snapshot Editing |
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How do I create/delete columns? There are four arrows on every box that are used to move the box up, down, left and right. To create a new column, click on the right arrow of any box in the rightmost column until a new column is formed. To delete columns, click on the left arrow of all the boxes of the column you want delete until they have been moved from the column. |
| What are the recommended number of columns to have
for your snapshot? One to three columns are ideal. |
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Can I change column width? Currently, you cannot change the column width. The width of each column is proportional to the number columns you have and the size of your window. For instance, if you have two columns, each column will occupy 50% of the width of the window. |
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How do I upload images to my snapshot? You can upload images files to your snapshot by clicking “Edit Box” and then choosing “Add/Edit Image” from the top tab. You can upload an image on your local machine or link to an existing image online. You can also choose how to align the image, how large to display the image, as well as add a text caption that will show up beneath the image. |
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How do I upload video to my snapshot? You can upload video files to your snapshot by clicking “Edit Box” and then choosing “Add/Edit Video” from the top tab. You can upload a video on your local machine or link to an existing video online. You have the option of using a thumbnail image, a generic video icon or text link to display your video. The video will open in a new window when this display is clicked from within your snapshot. You can also choose how to align the video and add a video caption and video length. |
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How many images can I have in my snapshot? You can have as many images as there are boxes. You can only have one image per box. |
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How do I include files (video, Word documents, PDF, Excel, ...) on my
snapshot? You can upload files to your snapshot using the "Edit Links" functionality. Make sure that the files you upload have an appropriate file extension at the end of the file name. |
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What types of files can I upload to my snapshot? You can upload the following types of files: - Word, Excel, PowerPoint, PDF, Apple Keynote, RTF, GIF Images, JPEG Images, LaTeX, PostScript, and Plain Text - QuickTime, Real Media, WAV, AVI, MPEG, MP3, Macromedia ShockWave, and Windows Media. -Make sure that the files you upload have an appropriate file extension at the end of the file name. |
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Is there a maximum file size for the files that I can upload? The maximum file size is 20 MB per file. |
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What is the difference between the Rich Text Editor and the HTML editor? The Rich Text Editor is a simple word processing application. It will take the formatted text you type and translate it into HTML to be viewed within the snapshot. The HTML editor is for users who are familiar with HTML coding and wish to edit the HTML code directly. Be aware that changes made to a box within the HTML editor might produce code that the Rich Text Editor does not understand. In this case, the Rich Text Editor will show up blank. Unless you are very famiiiar with HTML , we recommend using the Rich Text Editor to edit boxes. |
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| Rich Text Editor |
| How do I edit a link from the rich text editor? To edit a link using the rich text editor, place the cursor immediately to the left of the linked text and drag to highlight the text. Select the link or unlink button to edit the selection. You can also delete the linked word/phrase, retype it and then create a new link. Clicking on linked text from within the Rich Text Editor will open the link in a new window of your browser. |
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How do I paste text into the editor? You need to right click in the editor to select paste in order to paste text into the rich text editor. The keyboard shortcuts, Ctrl + V (PC) or Command + V (Mac), will not work. |
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I am pasting text from a word processer and certain characters are not displaying correctly in my snapshot, what's wrong? You may need to turn off some auto-formatting options within your word processor. i.e. In Microsoft Word, uncheck the option to replace "straight quotes" with "curly quotes". You also have the option of re-typing the characters that are not displaying correctly from within the Rich Text Editor. |
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What is the recommended font type and size to use? Verdana is the recommended and default font type to use. The recommended and default type size is 2. |
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The spell-checker is not working, what's wrong? The spell-checker has a character limit and will not process boxes with over approximately 500 words. You may copy some text into another box to spell-check or keep each box's word count under approximately 500 words. |
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